Privacy Policy

Last updated: December 2024

1. Introduction

QWKMED ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our emergency response platform and services.

2. Information We Collect

Personal Information: Name, email address, phone number, date of birth, and emergency contact details.

Medical Information: Medical history, current medications, allergies, pre-existing conditions, and other health-related data you provide.

Location Data: Real-time GPS location during emergencies to dispatch first responders to your location.

Device Information: Device type, operating system, and app usage data.

3. How We Use Your Information

To provide emergency response services and dispatch first responders
To share relevant medical information with healthcare providers during emergencies
To communicate with you about your account and our services
To improve our services and develop new features
To comply with legal obligations and protect our rights

4. Information Sharing

We may share your information with:

First responders and medical professionals during emergencies
Hospitals and healthcare facilities for patient handover
Ambulance services for transport coordination
Your designated emergency contacts
Insurance providers with your consent for claims processing

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Medical records and emergency event data are retained as required by applicable healthcare regulations.

7. Your Rights

You have the right to access, correct, or delete your personal information. You may also withdraw consent for certain data processing activities. To exercise these rights, contact us at privacy@qwkmed.com.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@qwkmed.com
Phone: +91-9110442151
Address: Bangalore, India